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This is the third post in a series entitled, "Learning from Restaurant Tours."Learning from Restaurant ToursAs discussed in Learning from Restaurant Tours (Parts 1 & 2), in preparation for keynote presentations on “Selecting for Fit” and “Coaching for Impact” for a restaurant operations conference, we visited local restaurants.Key InsightsBy interviewing Area Coaches, Restaurant General Managers, Shift Leaders, Trainers and Team Members we gained three key insights that can help you build your brand and develop your people.
Teams tend to reflect the resta
So many important take aways in terms of workplace learning, the role of line leaders and implications for L&D. Learning is often perceived as separate to work and L&D often reinforces this through their behaviour, their command and control approach and the language we use. Rather than learning, we should instead talk about working - how we can help workers get better at what they do, how workers can support each other to solve problems and how they can share good practice at the speed of business.